Client Service
ORDERS & SHIPPING
SHIPPING COSTS AND TIME
Please note that all orders are subject to method of payment verification, and if we are unable to verify your purchase in time this can delay your shipment. Regular orders are usually confirmed, packaged and dispatched in 1-2 weeks within business days after the order is placed. Please note that the delivery times are estimates and do not apply to made-to-order or personalized items. Estimated delivery time for custom-made orders is two weeks, contingent to the acceptance of your order. Delivery times will be calculated from the date on which your order is placed, unless otherwise specified.
Orders ship from our U.S. office on business days (excluding national holidays). If possible, a signature is required for a successfully delivery. At the moment we are unable to ship to PO Boxes. Casa de Pinta USA will only deliver packages to the address that was requested when your order was placed
PRE-ORDERS
For selected groups of styles on casadepintausa.com, that are not immediately available for sale but will be available in the future, Casa de Pinta USA may provide customers with the option to place a Pre-Order for these items. When a customer makes a Pre-Order, Casa de Pinta USA will provide an estimated shipping/availability date, which may be subject to variations. Once the item arrives in our warehouse and becomes available, we will process and ship your order. At this point, you will receive a shipping notification via email and your credit card will be charged. In the event that the item does not become available at the communicated shipping/availability date, we will notify you via email.
For all Pre-Orders, a credit card will be the only accepted form of payment. Casa de Pinta USA will verify the credit card’s validity at the time of order, but the card will not be charged until the item has shipped.
U.S.
For U.S. orders consisting of both Pre-Order items and regular items, we will ship the regular item first and then the Pre-Order item will be shipped once the item becomes available. For orders consisting of multiple Pre-Order items with different shipping/availability dates, we will ship the items as they become available.
ALTERNATIVE SHIPPING ADDRESS
The Casa de Pinta USA Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.
CHANGING OR CANCELLING AN ORDER
For technical reasons, it is not possible to change your order once it has been shipped. All customized items purchased at the Casa de Pinta USA Online Store has a No Return, No Exchange policy.
ORDER TRACKING
Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. You can track your delivery here.
ORDER INFORMATION
PACKAGING
Your order will be shipped in a neutral box to protect your shipment from robbery.
PROMOTIONS
Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.
WE LOVE TO HEAR FROM YOU
CONTACT US
We are happy to help you and is available from Monday to Friday from 9 AM to 8 PM (ET), excluding holidays*
*Our client service will be closed for the following holidays:
January 1-2nd
January 16th
April 9th
May 29th
July 4th
September 4th
October 10th
November 11th
November 23th
December 25th
AUTHENTICITY
At Casa de Pinta USA we take great pride in combining outstanding design with flawless manufacturing. This is how we ensure that our creations meet the top standard you expect from us, a unique quality that is unattainable by counterfeiters.
Casa de Pinta USA products are sold exclusively in Casa de Pinta USA Online store, on casadepintausa.com and through authorized distributors. To report counterfeit Casa de Pinta USA products, please email [email protected] We appreciate your help in our fight against counterfeiting.
Thank you for choosing Casa de Pinta USA.
CARE GUIDES
Guides to caring for and preserving your Casa de Pinta USA items, ensuring their longevity and impeccable condition overtime.
Simple to keep your hand-painted bag in great shape.
- Avoid putting heavy things & sharp objects in the bag.
- The color & painting of the bag will not fade nor bleed in contact with water but please do not let it settle for too long.
- Wipe it gently & regularly with soft dry cloth.
- If the paints look dry during storage, you may wipe the bag using soft cloth with small drops of oil (ex. coconut oil).
Avoid exposure to extreme heat & extreme cold areas as this may cause chipping off of paints. Room temperature is recommended