ORDERS & SHIPPING

For selected groups of styles on casadepintausa.com, that are not immediately available for sale but will be available in the future, Casa de Pinta USA may provide customers with the option to place a Pre-Order for these items. When a customer makes a Pre-Order, Casa de Pinta USA will provide an estimated shipping/availability date, which may be subject to variations. Once the item arrives in our warehouse and becomes available, we will process and ship your order. At this point, you will receive a shipping notification via email and your credit card will be charged. In the event that the item does not become available at the communicated shipping/availability date, we will notify you via email.

For all Pre-Orders, a credit card will be the only accepted form of payment. Casa de Pinta USA will verify the credit card’s validity at the time of order, but the card will not be charged until the item has shipped.

U.S.

For U.S. orders consisting of both Pre-Order items and regular items, we will ship the regular item first and then the Pre-Order item will be shipped once the item becomes available. For orders consisting of multiple Pre-Order items with different shipping/availability dates, we will ship the items as they become available.

ALTERNATIVE SHIPPING ADDRESS 

The Casa de Pinta USA Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.

CHANGING OR CANCELLING AN ORDER 

For technical reasons, it is not possible to change your order once it has been shipped. All customized items purchased at the Casa de Pinta USA Online Store has a No Return, No Exchange policy.

ORDER TRACKING 

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. You can track your delivery here.