HELP &FAQ'S
COVID-19
We wish to reassure you that Casa de Pinta USA adheres to hygiene and sanitation guidelines and protocols that have been put in place by all local governing organizations. As informed by the WHO (World Health Organization) it is safe to receive packages. We advise you to visit their website for more information.
Your favorite bags can now be customised to your liking. You can choose your own designs. Casa de Pinta USA reserves the right not to produce personalisations including terms/graphics/ designs that are derogatory, discriminatory, offensive or infringe on existing trademarks.
The cost of customisation will depend on intricate the design will be and this will be added to the standard bag price. Being customised by hand, Casa de Pinta takes 2-3 weeks business days to ship. As a made-to-order style, we cannot accept returns of personalised items. It is possible to combine regular and personalised items in a single order however there might be difference in shipping dates as this may take longer than just ordering regular bags. We apologize for the inconvenience this may cause you.
All items that you can see in the Casa de Pinta USA Online Store are in stock, however, single sizes and/or colors can already be sold out as we only stock only an exclusive amount of items. In case your desired type, size and/or color are not available at the moment, you can leave your e-mail address to be notified when they are eventually back in stock or if we have new arrivals.
Casa de Pinta USA offers seasonal sales. To be notified and get your personal invitation before our sale starts or for other promotions and events, please visithttps://casadepintausa.com  Please note, we are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price.
PAYMENT INFORMATION
The Casa de Pinta USA Online Store accepts the following payment methods:
(i) Credit cards
(ii) PayPal
We accept the following Credit Cards: MasterCard, Visa and American Express. Your card or PayPal account will not be charged until your order has left our warehouse. In case of payment through PayPal, the amount will be charged the day of the order. When sending goods back, the amount will be credited back to your bank or PayPal account. When sending goods back, the amount will be credited back to your original method of payment.
Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping with a credit card on Casa de Pinta USA is secure and ensures that your data will under no circumstances be accessible by third parties. Your credit card and billing information is recorded via a fully encrypted Secure Socket Layer connection (SSL). This and your other personal information are safe and secure and will only be used for your intended purpose.
MY ACCOUNT & PASSWORDÂ
The registration at the Casa de Pinta USA Online store comes with various benefits:
- Track your orders and review past purchases
- Manage your personal data and save your preferred settings
- Manage your account details and address book
- Be invited to online events, exclusive products and special promotions
https://casadepintausa.com/my-account/ to change it or follow the ‘FORGOT PASSWORD’ instructions on the Log-in / Registration page. You will then receive a new password.Â
To help ensure that your shopping experience is safe, Casa de Pinta USA uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. Please note that Casa de Pinta USA may use your contact details to inform you about new arrivals, exclusive products, and services via email. If you would prefer not to receive these updates, please unsubscribe from our mailing list.